Cardroom Kitchen
Privacy Policy
Cardroom Kitchen respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy applies to information collected through our website, reservations, and in-person interactions at our Melbourne restaurant and offline poker lounge. We are an independent restaurant and social card lounge, not a casino or gambling venue, and we handle your information with the same care we bring to every meal and every hand.
Effective 9 September 2026
Information We Collect
We collect only the information necessary to provide our dining and lounge services, respond to enquiries, and improve your experience. The types of personal information we may collect include:
- Contact details such as name, email address, and phone number when you make a reservation or enquiry.
- Reservation details including date, time, party size, and any dietary requirements you choose to share.
- Technical information such as IP address, browser type, and pages visited when you use our website.
- Any other information you voluntarily provide through forms or direct communication with our team.
We do not collect sensitive information unless you voluntarily provide it, and we do not collect financial information for gambling purposes. Cardroom Kitchen is a social venue, and no wagering or casino-style transactions occur on our premises.
How We Use Your Information
Your information is used to deliver our services and communicate with you effectively. Specifically, we use personal information to:
- Process and manage reservations for dining and poker table sessions.
- Respond to enquiries and provide customer support before, during, and after your visit.
- Send booking confirmations and reminders so you never miss a reserved table.
- Improve our website and services based on how visitors use them.
- Comply with our legal obligations under Australian law.
We do not use personal information for direct marketing without your consent, and we do not use automated decision-making in any part of our service.
Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in limited circumstances, and always with care.
We may share information with service providers who assist in operating our website or managing reservations. These providers act under confidentiality agreements and may only use your information to perform services on our behalf.
We may disclose information when required by law or to protect the rights, property, or safety of Cardroom Kitchen, our guests, or others. We may also share information with your consent or at your direction.
No third-party advertising networks are used on our website, and no cross-border disclosure occurs unless necessary for service provision.
Data Storage and Security
Protection Measures
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored on secure servers with access controls, and we use encryption for data transmission where appropriate. We regularly review our security practices to keep them current.
Please note that no method of transmission over the internet is 100% secure. We retain personal information only as long as necessary for the purposes described in this policy, after which it is securely destroyed or de-identified.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Under the Australian Privacy Principles, you may also request deletion of your information where applicable.
- You may request access by contacting us using the details below.
- We will respond to requests within a reasonable timeframe.
- You may also request deletion of your information where applicable.
Contact Us About Privacy
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us.
- [email protected]
- +61 439 712 854
- 48 Cardroom Lane, Melbourne VIC 3000, Australia
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date, and we encourage you to review this policy periodically. The current effective date is 9 September 2026.